Our values

We treat our guests in a friendly, warm, attentive and courteous manner – from the moment they arrive until they leave. 

We know that small gestures such as a smile, eye contact or asking if they are satisfied make all the difference.

We treat each other with appreciation, respect, empathy, loyalty, understanding and helpfulness.

We show understanding for one another, support each other and, if necessary, seek help from our manager before a situation becomes difficult.

For smooth cooperation, it is important that we think for ourselves and keep each other informed. 

We share important information with each other and ask questions if we do not understand tasks or processes. We adhere to guidelines, contribute our own ideas and learn from our mistakes so that they are not repeated. 

We offer a working environment in which motivation, professional competence, and mutual tolerance are encouraged and demanded.

High quality, genuine warmth, and consistent sustainability at all levels are the guiding principles behind our actions and pave the way for our secure and successful future.
 

We value local roots and connections, supporting family businesses and small enterprises, and the conscious use of our resources are a matter of course for us.